TERMS OF SERVICE
All the digital products, such as online video courses, coaching etc. that you purchase from this website, come under the brand name RedAsh TV, whose parent company is RedAsh Films Private Limited, a 15-year-old company.
TERMS & CONDITIONS
Before you purchase any digital product from RedAsh TV website, please read the terms and conditions given below. If you purchase any digital product, it is assumed that you have read, understood and agreed to all the terms and conditions.
By purchasing any digital product from RedAsh TV website through any computer, mobile phone or tablet or any electronic gadget, you agree that you have read, understood and are bound by the Terms.
These terms and various other policies are binding upon you as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.
1. Orders, Payments and Delivery
1a) Once you purchase a course, you will get the link, login id and password to access the course either immediately or at max within 15 minutes of purchase. In case of any queries, you can always send an email to [email protected].
1b) The course is available for a lifetime. You can view it as many times as you want, for however long that you want.
1c) Purchasing a course will also give you access to a Community page comprising all those who have purchased that particular course so that everyone can discuss their queries and help each other on the Community page while adhering to the community guidelines; if someone breaks those guidelines or causes trouble to any other member, they will be removed
1d) The recorded online video courses do not come with any free one-on-one interaction with the course creator; for one-on-one coaching, you need to apply and purchase a single-session coaching or a multiple-session coaching package
We follow a 7-day refund policy for any online video course purchased from RedAsh TV website. Once you have purchased a course and for any reason, you want a refund, you have to email us at [email protected] within 7 days, or 168 hours to be precise, of paying for the course. Your refund will be activated within 72 hours of receiving the email and you shall receive your money back generally in the next 7 days; the exact number of days will depend upon the payment service provider used such as PayPal, Stripe etc. and the time taken by them.
If you have any queries related to your course, we would be more than happy to help. Please write to us at [email protected] and expect a detailed reply in 1-3 working days.